As you will no doubt be aware, we are having to close again in line with the announcement made earlier this week by the First Welsh Minister, Mark Drakeford.
We will be closing our doors at 6pm Friday 23rd October and reopening for business as usual on Monday 9th November.
Whilst we do of course understand the reasoning behind this decision, we can’t help but feel it is such a shame as we know we have done everything possible to make Holywell Leisure Centre a clean, safe environment for people to come back to following the first lockdown and we appreciate your continued support more than you will ever know.
You can be sure that upon our reopening in November, we will continue to strive to keep the Centre, thus all our customers and staff as safe as possible with our ongoing strict Covid-19 safety procedures.
We realise many of you will have questions and queries and would ask that you please email these to the following address;
Unfortunately, there will be nobody available during the closure to answer any queries, but upon our return to work from 9th November onwards, these emails will be picked up and rest assured you will receive a response to your enquiry although this may take some time (dependent upon the number we receive) so we would ask that you please bear with us.
Throughout our closure, please ONLY submit enquiries via the above email address NOT social media.
We have already received a number of emails from customers advising they would like their direct debits to remain in situ during our two week closure as they wish to support the Leisure Centre and for these we are extremely grateful and cannot thank you enough.
However, we do realise not everybody is in the position of being able to afford to do this and we completely understand, therefore, if you would like to receive a refund for the two weeks we have to close, please email your request to the above address and, as mentioned, this will be dealt with upon our return to work.
For those of you with children currently in swimming lessons, you should have been given a slip explaining the procedure we will be following with regards the payment you have already made so you need take no further action. Lessons will recommence week beginning Monday 9th November.
Likewise, classes, swimming (lane and household) sessions and block bookings will recommence as normal upon our reopening.
All that remains is for us to thank you once again for your continued support during this incredibly difficult time for everyone.
We urge you to all keep safe and well and we look forward to welcoming you back from 9th November onwards.
ALL THE TEAM AT HOLYWELL LEISURE CENTRE