Quick update regarding the reopening of our swimming pool….We had fingers and toes crossed that the ongoing “Plant Room Project” would have been completed in time for us to reopen the pool on Monday 24th August, unfortunately there have been some minor complications which have resulted in a delay to this plan. We are now extremely hopeful you will be able to enjoy a swim again here from Thursday 27th August onwards. As promised, we will continue to update. We do apologise for this further delay but please bear with us and be assured we are doing our very best.
We are delighted to announce Trigger Point Pilates will now be returning next week.
Classes will be with reduced numbers in line with social distancing requirements and you MUST have your own equipment.
For those of you who didn’t purchase equipment for this activity prior to lockdown, Gaynor will be in tomorrow (Friday 14th August) to sanitise the pre used equipment we hold, she will put it into sets and these will be available to purchase at the bargain price of £15.00.
Please contact Gaynor either via facebook or ring Reception between 10am – 4pm on 01352 355100 tomorrow and ask to speak with Gaynor in order to purchase a set of equipment.
Classes will be:- Tuesday 9.30am – 10.15am in the Squash Court (max. 8) Thursday 7.15pm – 8pm in the Community Studio (max. 12)
Bookings can be taken up to 8 days in advance. Why not ring on 01352 355100/355006 now to book?
Payment must be made at time of booking.
We can’t wait to see you.
CLASS BOOKINGS – If you are attending a class which requires the use of a floor mat e.g. Yoga, Pilates etc you will be required to bring your own mat. We will no longer be able to provide mats for customer use due to Covid-19 situation.
If you do not have your own mat and are unable to purchase one for any reason, we will be sanitizing our existing pre used mats on a one off basis and these will be available to purchase during the first week of our reopening at a price of £4.
Firstly, thank you so much for your great response to our first round of FAQs. Your feedback has been very much appreciated and has helped us make our decisions which we hope you are happy with.
As promised, here is our first update.
- Has a decision been made yet on the “household” swim?
Yes, we are pleased to let you know a decision has been made.
The household swim idea, which we suggested last week and which we propose to run alongside our lane swimming sessions generated a considerable amount of interest and we are delighted to announce that we will be running with this.
We have decided to trial this activity in the following format:-
Sessions will take place in our Baby Pool (D 0.8m) and our Splash Pool (D 0.97m)
Each Pool will be “divided” into two. Each individual section allowing a maximum of 5 customers who must all reside in the same household (or extended household).
The price for a household swim will be £12.00 for 45minutes pool time.
2. Will my child be allowed to access the “lane swimming sessions”?
Yes, children over the age of 8 years can be booked into these sessions as long as they are able to demonstrate that they are able to swim 50m i.e. two lengths of our swimming pool.
3. My child is under the age of 8 years but attends your swimming lessons and can swim several lengths. Is he/she allowed to access the lane swimming sessions?
National guidance dictates children must be aged 8 years or over to enter any swimming pool unaccompanied by a responsible adult aged 18 years or over. That said, we recently introduced a competency scheme for 6 and 7 year olds. For further information regarding this scheme please email firstname.lastname@example.org
4. My children would like to attend the pool for a “fun, splash about session”, will you be holding any such session during the remainder of the school holidays?
Welsh Government guidelines currently dictate that children UNDER the age of 11 years do NOT need to socially distance, therefore we are pleased to announce we will be introducing a number of sessions for children aged 8, 9 and 10 years to come along and have a little play. We are currently working on a timetable and this will be published shortly.
5. Will the Tuesday morning “Over 50s” swimming session still be taking place and will it still be free of charge to those aged 60+?
Yes of course. We are pleased to still be offering this activity, however numbers will be limited and a lane rope will be in situ. As it is necessary to reduce numbers, we will be adding an extra session on a Tuesday. This means session 1 will take place from 8.15am – 9am (pool time) and session 2 will follow from 9.15am – 10am (pool time).
N.B. As with ALL activities, only one session will be bookable per day and it is essential you book in advance in order to secure your place.
6. Do you have a date yet for junior swimming lessons restarting?
We are pleased to announce that we have now set a date. Junior Swimming Lessons will restart week beginning Monday 14th September. Changes will have to be made to the format as numbers at any one time pool side will need to be reduced. Further details will follow in due course.
7. My direct debit for swimming lessons is still frozen, do I have to do anything to restart payment collection.
No, this will be sorted for you. Harlands will be instructed to unfreeze all swimming lesson direct debits and resume payment collection. Your amount payable and payment date will remain the same as previously.
8. I cancelled my direct debit instruction for swimming lessons during lockdown, what do I need to do as I wish my child to resume lessons?
I’m afraid your child will no longer be booked into lessons, please contact us at email@example.com and we will be able to look into this matter for you. I’m sure we will be able to resolve this for you, please don’t worry.
9. I paid for the swimming lesson course which started in March, what will happen to my payment?
For those of you who paid for the Course which started week beginning Monday 14th March, all accounts will be checked on an individual basis and your payment made at that time reallocated against future lessons.
10. I didn’t pay for the course which started in March, will my child have lost their place?
No, you do not need to worry, your child’s place will still be reserved for them. Please contact us ASAP in order to make payment.
11. Will Adult swimming lessons be restarting soon?
Adult swimming lessons will not be restarting just yet, we will update when we have further information.
12. Is your Soft Play area reopening on Monday 17th August?
No, unfortunately we are unable to reopen our Soft Play area just yet due to Welsh Government advice that “ball pits” are to remain closed for the foreseeable future. We will of course continue to monitor their advice and guidelines and will update in due course.
13. When is the library reopening at Holywell Leisure Centre?
Holywell Library is simply sited within our building. It is actually run by Aura Leisure and Libraries. For any information regarding library services, please either ring 01352 703750 or email firstname.lastname@example.org
14. When will the Café be reopening?
Rosie’z Café is an independently run venture, again just sited within our building. Rosie is looking forward to reopening to the public on Monday 17th August.
Please feel free to contact us via email at email@example.com should you have any questions at all.
If we can help, we will and you can rest assured we’ll do our very best.
Once again, we are all really looking forward to seeing you. Until then, take good care.
We are really looking forward to reopening our doors to you all on Monday 17th August.
As you will be aware from our previous update we will be staging a phased reopening.
In order to hopefully provide all the information you may require, we have put together some frequently asked questions (FAQs) below.
If we have not answered your question below, please email it to firstname.lastname@example.org and you will receive a reply at the earliest opportunity.
FREQUENTLY ASKED QUESTIONS (FAQs)
- When will Swimming Lessons restart?
We are hoping to be able to restart Swimming Lessons sometime during September. We will continue to update our website as and when we have further information.
2.What will happen to the payment I made in March for Swimming Lessons?
Please do not worry about any payment made, this will be transferred to the next course of lessons once they resume.
3. I didn’t make payment for the course which started in March, will my child have lost their place and do I have to rebook?
Please do not worry, your child’s place has been held for them. We will calculate the amount owing when lessons restart and you can make payment when your child returns for their first lesson.
4. I pay by direct debit for Swimming Lessons, when will my payment restart?
When we have a date for Swimming Lessons to restart, we will be contacting Harlands (the Company who collect direct debit payments on our behalf) and will be instructing them to unfreeze all Swimming Lesson direct debits.
5.Which facilities are reopening on 17th August?
We will be reopening our Gym, Sports Hall, Community Studio and Squash Courts on this date in some capacity.
6. Will I need to book in advance?
Yes, ALL activities will need to be booked and paid for in advance.
7. How do I go about making a booking?
Our Reception desk and Admin office will be manned on Thursday and Friday 13th and 14th August from 9am – 4pm and Saturday morning 15th August from 9am – 1pm.
Please ring either of the following numbers;
01352 355100 (Reception)
01352 355006 (Admin Office)
8. Do you offer online booking?
Not at the moment but this is a work in progress and we hope to go “live” with this very soon. Updates will follow.
9. How will a Gym session be structured?
Gym sessions will be bookable on the hour, e.g. 10am – 11am etc. It is important you do not arrive more than a couple of minutes before your session is due to start and all customers will be required to vacate on time to allow for those who have booked the following hour to enter the facility safely. If you arrive late for your session, you will still have to vacate at the booked time, sessions will not be allowed to run over.
N.B. Lockers will NOT be available to use anywhere within the Centre therefore we strongly advise you not to bring any valuables with you into the building.
Showers and changing facilities remain UNavailable for the time being so please come “gym ready”. Toilets can be used.
Please bring your own water bottle as the drinking fountains will be UNavailable
10. Will numbers be limited?
Yes, numbers have been capped to allow for the required 2m social distancing rule. This applies to ALL activities including Gym sessions.
11. How far in advance can I make a booking?
Bookings for ALL activities will be limited to an 8 day in advance booking restriction. As an example, if you have attended Yoga on Tuesday evening 18th August, you will be able to book the following Tuesday 25th August but no further ahead.
12. Will classes be restarting on 17th August?
Yes, our class timetable is due to restart upon our reopening. Numbers will be capped to allow for 2m social distancing. Booking in advance is essential to secure a place.
13. Is badminton available to book?
Yes, to a degree. We are closely following the National Governing Body (NGB) “Badminton Wales” and in line with their current advice (they are at phase 2 of their return to badminton)….
- A badminton coaching session is permissible provided the 2m social distancing rule is upheld. Spectators are not allowed unless the presence of a parent/carer is required in which case one parent OR one carer will be allowed courtside.
- A “singles” game of badminton is permissible even if the two players are from a different household. The 2m social distancing rule must be upheld.
- A “doubles” game of badminton is permissible providing the two players on either side of the court are from the same or extended household. The 2m social distancing rule must be upheld between pairs.
No hand shaking even though this is badminton etiquette!
14. Is squash available to book?
Yes, to a degree. We are closely following the National Governing Body (NGB) “Squash Wales” and in line with their current advice….
- Solo training is permissible.
- A squash coaching session is permissible provided the 2m social distancing rule is upheld.
- A competitive game of squash is permissible but the two players MUST be from the same or extended household.
- A competitive game canNOT be played between two players from a different household.
- No more than two people will be allowed on the court.
- No spectators will be allowed.
- A break with Squash etiquette I’m afraid – no hand shaking!
15. When will the swimming pool reopen to the public?
As you may be aware, major works in our plant room have been ongoing during much of the lockdown period so provided these are completed we are hopeful the swimming pool will reopen to the public on Monday 24th August.
16. Will pool sessions have to be booked in advance, if so, when can I book?
Yes, places will need to be booked and paid for in advance as with ALL other activities.
Providing we are able to go ahead and open the swimming pool for public sessions on 24th August (please see Q 15), we will be taking bookings from Thursday 20th August.
17. When the swimming pool reopens to the public, how will sessions be structured so it is not a “free for all”.
We will be dividing our 6 lane pool into 3 double lanes. These will be labelled a “slow”, “medium” and “fast” lane so individuals can decide which category they fall into when they book. We will be allowing a maximum of 6 people per lane.
Bookings will be timed and your session will be for one hour. We politely ask that you do not arrive too early for your session please. If you arrive late for your session you will still be required to vacate the pool at the end of your booking slot, sessions will not be allowed to overrun.
18. What will the rules be surrounding changing facilities poolside?
You must arrive “beach ready” i.e. with your trunks/costume on underneath your outer clothing as you will be required to undress poolside. A sanitized basket and chair will be allocated for your use only. You will put your clothes in this basket and collect the basket from the chair when you exit the pool. Sanitized changing cubicles will be available for you to dry and dress. You will then leave the building through the exit door sited by the baby pool and walk around the outside of the building. You will not be allowed to walk back through the Centre.
N.B. Lockers will NOT be available to use poolside or anywhere within the Centre therefore we strongly advise you not to bring any valuables with you into the building.
19. Can we use the pool as a family?
We are hoping to introduce a “household” swim session in the near future. These sessions will take place in the two small pools and will be limited to probably two households per small pool (one household being a maximum of 4 people).
2m social distancing between households must be maintained at all times.
The introduction of a “household” swim will be confirmed when a final decision has been made, and we will keep our website updated with any further information in this regard.
20. When will the Health Suite reopen?
You may have seen on the website and facebook that our Health Suite has been stripped bare. Even if it were still in situ we would not be able to open it for the foreseeable future due to social distancing requirements. Whereas prior to Covid-19 we had plans to revamp this whole area and had managed to put some funds aside to assist with this, we, like virtually every other Business fighting to survive has been hit extremely hard by this situation. We will continue to work hard to raise funds one way or another once again for this project and ask that you please bear with us.
21. When will we be able to book the outdoor 5 a side pitch at the Centre?
We are closely following the advice given by the National Governing Body (NGB) the Football Association of Wales (FAW). They are currently at phase 2 in their return to football in Wales. Therefore we will take bookings from Clubs affiliated to FAW. Clubs will be required to abide by the rules dictated by FAW.
For teams organising their own recreational games, we await further guidance. These will not be allowed to go ahead at the moment as the recommencing of matches comes under phase 3 in the FAW guidelines. We will continue to monitor and update accordingly.
22. Will Holywell High School indoor facility reopen to the Community?
Unfortunately, it does not look as if we will have the use of the indoor facility at the High School for the foreseeable future due to needs of the school themselves. We will do our utmost to resite current bookings to the Leisure Centre although this cannot be guaranteed due to existing bookings at the Centre. We will of course do our best.
23. When will the 4G Pitches at Holywell High School reopen?
We are awaiting confirmation from the school as to whether they will allow us to use the pitches. We are hopeful this will be agreed and will update as soon as we have heard from them.
24. I paid upfront for one of the following memberships and have been unable to use the facilities due to your closure, how do I go about sorting this out?
- Cash Monthly
- Saver 10
- NERS 16
Please do not worry. You do not need to take any action. This will be sorted automatically for you as soon as possible. Our admin team will extend the expiry date of your purchase to reflect the amount of time affected due to our closure.
Please email email@example.com should you have any queries at all in relation to this matter in due course.
25. My direct debit has remained frozen since your closure, do I need to do anything in order to resume payment?
You do not need to take any action. We will be instructing Harlands (the Company who collect direct debit payments on our behalf) to unfreeze payments and resume collection from 17th August 2020.
All direct debit payments will resume on or around 17th August 2020 except for “Swimming Pool” use only which will resume on or around 24th August 2020 and “Swimming Lessons” which will restart in due course. Please keep an eye on the website for swimming lesson updates.
Should you have any queries about your direct debit (or indeed any queries at all) at any time, please email firstname.lastname@example.org and either Jill or Paula will be happy to help.
Hopefully your question has been answered here, apologies if not. Please don’t hesitate to contact email@example.com if it hasn’t.
A reminder, our telephone numbers are;
01352 355100 (Reception)
01352 355006 (Admin Office)
Please rest assured we have been working extremely hard to ensure that Holywell Leisure Centre is a safe environment for you (and us) to return to. Our priority is customer and staff safety.
When you arrive you will see we have put many measures in place to secure the environment:-
- A hand sanitizer station upon entry to the building
- Hand sanitizer stations around the Centre
- Equipment sanitizing sprays
- Sanitized baskets and chairs poolside
- A clearly marked one way system throughout the building
- Separate entry and exit doors
- Everybody MUST check in at Reception so we can comply with “Track and Trace” requirements
- Carefully timed bookings
- Reduced fitness class numbers
- Reduced gym numbers
- Carefully monitored public swimming sessions with reduced numbers
- Use of showers and changing facilities NOT permitted (except toilets)
- Closely following National Governing Body (NGB) advice, rules and guidelines for each individual sport
Thank you for taking the time to read our update, we realise it’s a bit lengthy but hopefully most things have been covered.
This is also a good opportunity to say thank you so much for the support you have given us since we became a Charitable Trust back in April 2017, we really do appreciate it and we sincerely are looking forward to welcoming you all back next week.
Together we can be successful once more.
On behalf of the Management, Staff and Trustees.
Following the announcement made on Friday 31st July by the First Welsh Minister Mark Drakeford, we are delighted to have been given the go ahead to reopen.
The Board of Trustees and Leisure Manager met within hours of the announcement and agreed on a phased timetable for the reopening of facilities at the Centre starting with Gym, Sports Hall and Community Studio areas on Monday 17th of August.
The Swimming Pool will hopefully reopen on the following Monday 24th August, provided that all the contract work is complete and commissioning of the new boilers and pumps are completed on schedule. We will keep this page updated.
All facilities, including the Gym and Swimming Pool will need to be booked in advance and numbers will be capped. This is necessary to abide by social distancing requirements. Safety of our customers and staff is of the utmost importance.
The phone lines will open on Thursday and Friday 13th & 14th August between 10 – 4pm and again on Saturday 15th August 9 – 1pm.
Telephone numbers are 01352 355100 / 355006
Bookings for the Swimming Pool will be taken from Thursday 20th August. Further information regarding the format sessions will take will be released in due course.
Should you have any queries in the meantime, please send an email to;
We are really looking forward to reopening our doors and welcoming you all back. Until then, please continue to take care and stay safe.
We have once again agreed to help the Welsh Blood Service by advertising their local upcoming blood donation sessions.
If you feel you can help save a life, please contact them and make an appointment.
Please see below for posters and links to make a booking.
None of us knows when we may be calling upon them for ourselves or a loved one.
Many thanks as always.
Unfortunately, due to unforeseen circumstances, the Welsh Blood Service have had to relocate FROM Ewloe TO Buckley for the blood donation sessions due to take place on 27th and 28th July.
Please see below for new details:-
Here is the link to enable you to book online
Thank you once again on behalf of the Welsh Blood Service
Here is an update just to let you know what has been going on during the closure.
We have been working very hard during the last three years to secure funding to replace the 50 year old boilers, without which the Centre would not be able to remain open. We have been successful in achieving this and would like to extend our thanks to Flintshire County Council and the Welsh Council for Voluntary Action (European Funding) who have both supported this project.
We are delighted to announce that this work started prior to lockdown, was temporarily suspended but resumed early May and is still ongoing.
We are sad to say “goodbye” to our Health Suite but unfortunately were left with no option due to the unacceptable condition of the concrete floor, 50 years had taken its’ toll and health and safety of our customers is our priority.
Please see below for a flavour of what has been going on during the past four months;
30 year old Jacuzzi dismantled during May 2020
Steam Room and Infrared Sauna also removed during May 2020
Health Suite totally cleared, ready for new concrete floor in June 2020
And this is how the concrete for the new floor was pumped into the Health Suite, where there’s a will there’s a way!!
Concrete being pumped into Health Suite floor/Plant Room ceiling void.
New steel fabricated ceiling installed to support new concrete Plantroom ceiling/Health Suite floor – July 2020.
Watch this space for further updates……
The Centre remains closed to the general public but the building will be used by the local Community Hospital for antenatal clinics.
Please click on the link.
Good afternoon, we hope everyone is continuing to take good care and keeping safe and well.
As you will be aware from our previous notification, Harlands have frozen all direct debit collections on our behalf and these will not be reinstated until we reopen.
You do not need to cancel your direct debit, you will not be charged during our closure.
I am working on actioning refunds for those of you who have made a payment since our closure on 21st March 2020 and would ask that you bear with me on this.
A reminder also to those of you who have paid in full for swimming lessons. The payment you have made will be allocated against future lessons once we reopen.
Should you have any queries at all, please email the following address and I will respond to you personally.
Thank you all once again for your patience and understanding at this most difficult time for everybody. We look forward to welcoming you back.