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LOCKDOWN 23rd OCTOBER – 9th NOVEMBER

As you will no doubt be aware, we are having to close again in line with the announcement made earlier this week by the First Welsh Minister, Mark Drakeford.

We will be closing our doors at 6pm Friday 23rd October and reopening for business as usual on Monday 9th November.

Whilst we do of course understand the reasoning behind this decision, we can’t help but feel it is such a shame as we know we have done everything possible to make Holywell Leisure Centre a clean, safe environment for people to come back to following the first lockdown and we appreciate your continued support more than you will ever know.

You can be sure that upon our reopening in November, we will continue to strive to keep the Centre, thus all our customers and staff as safe as possible with our ongoing strict Covid-19 safety procedures.

We realise many of you will have questions and queries and would ask that you please email these to the following address;

services@holywellleisurecentre.com

Unfortunately, there will be nobody available during the closure to answer any queries, but upon our return to work from 9th November onwards, these emails will be picked up and rest assured you will receive a response to your enquiry although this may take some time (dependent upon the number we receive) so we would ask that you please bear with us.

Throughout our closure, please ONLY submit enquiries via the above email address NOT social media.

We have already received a number of emails from customers advising they would like their direct debits to remain in situ during our two week closure as they wish to support the Leisure Centre and for these we are extremely grateful and cannot thank you enough.

However, we do realise not everybody is in the position of being able to afford to do this and we completely understand, therefore, if you would like to receive a refund for the two weeks we have to close, please email your request to the above address and, as mentioned, this will be dealt with upon our return to work.

For those of you with children currently in swimming lessons, you should have been given a slip explaining the procedure we will be following with regards the payment you have already made so you need take no further action. Lessons will recommence week beginning Monday 9th November.

Likewise, classes, swimming (lane and household) sessions and block bookings will recommence as normal upon our reopening.

All that remains is for us to thank you once again for your continued support during this incredibly difficult time for everyone.

We urge you to all keep safe and well and we look forward to welcoming you back from 9th November onwards.

THANK YOU

ALL THE TEAM AT HOLYWELL LEISURE CENTRE

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BOOK ONLINE

As promised, here is a temporary link to enable you to book online.

Simply click on this link to be directed to our online booking page. You will need to enter the email address you have provided us with and the PIN we have recently emailed to you.

Please remember, you can book up to 8 days in advance.

Please ring 01352 355006 or email services@holywellleisurecentre.com if you experience any issues.

https://holywell.leisurecloud.net/Connect/

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EXCITING NEWS!

OUR ONLINE BOOKING SYSTEM IS READY TO BE LAUNCHED.

PLEASE EMAIL US AT services@holywellleisurecentre.com TO REQUEST YOUR LOG IN DETAILS.

In your email please provide your full name, date of birth, home address including postcode and telephone number(s).

ALL THIS INFORMATION IS REQUIRED BEFORE WE WILL BE ABLE TO PROVIDE LOG IN DETAILS.

The email you use to request these details will be the one to which you will receive all future confirmation emails for any online bookings you make.

NO LOG IN INFORMATION WILL BE GIVEN OVER THE PHONE.

WE ARE EXPECTING A HIGH DEMAND SO PLEASE BE PATIENT WHILST WE REPLY TO YOU ALL.

A temporary link will be added to the website shortly to enable you to book online once you have received your log in details.

We hope to have this up and running by Monday 28th September.

We look forward to hearing from you shortly.

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UPDATE TO SWIMMING LESSON 4 WEEK MINI COURSE

Please see the website post dated 15th September for full details on our upcoming mini course.

We have now opened this course up to allow everybody to book.

If your child has had swimming lessons previously, why not book them in for a refresher?

Safety in the water is so important

We look forward to seeing you.

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SWIMMING LESSONS NEW MINI COURSE

SWIMMING LESSONS AT HOLYWELL LEISURE CENTRE

PLEASE RING 01352 355100/355006 TO BOOK YOUR CHILD’S PLACE

A text has been sent to all parents/guardians of children for whom we are currently holding a space in our Waves 2, 3, 4, 5/6 and Link Group Swimming Lessons.

This applies to those who pay for their swimming lessons in full and those who pay by direct debit and whose direct debit instruction remains frozen (i.e. has not been cancelled before, during or after lockdown).

As you will be aware, we have not yet restarted our mainstream lessons, we hope to do so around mid October, although their structure will no doubt have to change. The extent of the changes we will be required to make will depend on the advice and guidelines received at that time from both Welsh Government and Swim Wales and will always be subject to change where required.

In the meantime, we would like to provide a NEW SHORT COURSE of lessons for the following Waves; 2, 3, 4, 5/6 and Link but of course, numbers will have to be restricted, therefore these can only be offered literally on a “first come, first served” basis.

Unfortunately, we are unable to provide lessons at this stage for Splash, Wave 1, Rookies nor Water Polo.

A text message regarding this short course has been sent at the same time to everybody who has a child currently in the appropriate “Wave” and who has provided us with a mobile number so there should be no unfair advantages regarding booking a place. You can book your child’s place for any day and any time available as this course is not part of the mainstream lessons.

This short course of lessons will run for four weeks starting Monday 21st September – Sunday 18th October inclusive.

You will be allocated a day and time and will attend that session for the four weeks.

This short course is completely independent of our usual lessons.  

The cost for the course will be £24 payable at the time of booking regardless of whether your normal payment is made by Direct Debit (which of course remain frozen) or you have already paid in full for the course which started in March 2020.

Any due adjustments to payments made prior to lockdown either in full or by direct debit will be dealt with individually when our next regular course of lessons starts, hopefully mid-October.

Please ring 01352 355100 / 355006 in order to book a place for your child.

WE WILL BE UNABLE TO BOOK A PLACE FOR YOU IF YOU LEAVE A MESSAGE ON THE ANSWERING SERVICE.  

You will need to speak with us. We anticipate the phone lines may be quite busy during these times so would advise you to keep trying.

If the answering service clicks in without ringing, it means we are on another call.

Please read the below Terms and Conditions before committing to booking and paying for a place for your child to ensure you are happy to comply with our requirements;

  • This is a separate mini course totally independent to our ten-week course.

Payment in full of £24 must be made at time of booking. This cost will be adjusted if you start at a later date (e.g. week 2).

  • Refunds will not be given for any unattended sessions unless supported by a Doctor/Hospital letter
  • Children must turn up “beach ready” – this means swimming costumes must be on underneath outer clothing
  • Hand sanitising station at the entrance to the building must be used
  • Child’s name must be given to reception upon arrival, please do not walk past reception without checking in
  • In the event we are contacted in regard to a Covid-19 outbreak which coincides with your child’s attendance, we will make contact with you via the contact details currently held on your child’s account. You will be responsible for providing us with the contact details of the person who accompanied your child to swimming lessons on the date in question whether it is yourself or somebody else
  • The 2 metre social distancing rule must be adhered to at all times. There are clear markers both outside (if you have to queue on arrival) and throughout the building
  • The one way system we have in place must be adhered to
  • Please do not turn up too early for your lesson to minimise queuing
  • Entry to the Swimming Pool is through the Health Suite. You will be required to queue in there, maintaining a 2metre distance until a member of staff allows you entry onto poolside
  • All outdoor footwear must be removed by both parent and child whilst in the Health Suite, prior to walking onto poolside
  • Children must only be accompanied where necessary and by ONE ADULT (aged 18+), no siblings unless they are attending a lesson at the same time. This is purely due to number restrictions
  • A numbered basket and chair will be provided poolside for your child’s clothing
  • No valuables to be left in the basket
  • Once your child is undressed, you will be required to exit the building via the Swimming Pool fire exit
  • No spectators allowed and parents are not allowed to remain in the Swimming Pool / Changing Room area nor balcony
  • No more than five minutes before the lesson is due to finish, if you need to help your child to dress, you will be allowed to re enter the building  via the back swimming pool fire door (not the main entrance) remove your outdoor footwear and go onto poolside to meet your child by their chair/basket
  • You/ your child will collect their basket and go to the sanitised cubicle with the number which corresponds with your basket
  • Showers are not allowed

When your child is dry and dressed, you will both exit the building again through the Swimming Pool fire exit

We look forward to welcoming you back.

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SWIMMING LESSON UPDATE

We start this post with an apology.

As previously stated in our FAQs that swimming lessons would be able to recommence on 14th September and we would be in touch with further information, unfortunately, this is now not the case. You may have probably already realised this as you have received no contact in this regard.

Due to some unforeseen issues, we are having to delay the start date of swimming lessons a little longer.

We can only apologise for the further delay and hope you will understand the difficulties we face in trying to safely co-ordinate the many different aspects of the return to all activities.

Please continue to bear with us.

Thank you for your patience.

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